Refund Policy

Returns

You will be able to return the product within 14 days of receiving your order. Please inform us within 14 days of receiving the product about your intention to return it. Shipping & handling fees are non-refundable. Any return shipping and PayPal transaction fees will be borne by the customer.

To be eligible for a return, your item must be must not have been worn, altered or strapped on in any way, and must not show any signs of use.  

Items must be returned with all original packaging and other accessories (tools, extra straps, etc.) received with the order.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@horonwatches.com

Exchanges

We will only exchange items if they are defective or damaged. Exchanges will only be done for the same item. Please email us at support@horonwatches.com